The Big Systems Sdn Bhd
Telefeeling Communication Sdn Bhd

68-2-3, Jalan 5/101C,
Cheras Business Centre,
Batu 5, Jalan Cheras,
56100 Kuala Lumpur,
Malaysia.
+603-9131 3030
+603-9133 2030
+60102267574
+60162182182

ERICSSON-LG iPECS IPRC Voice Recorder

Previous 5 / 5 Next

ERICSSON-LG iPECS IPRC Voice Recorder ERICSSON-LG ADVANCE HYBRID IP-PABX IP-PABX System


ERICSSON-LG iPECS IPRC Voice Recorder

iPECS IPCR


Integrated IP Call Recording
iPECS IP Call Recording (IPCR) is a call recording and monitoring solution tightly integrated with iPECS Call Servers optimized for small and medium sized offices and contact centers. IPCR is designed as a simple and cost effective solution, while it delivers powerful value added features. iPECS IPCR can meet the needs of robust call recording to ensure regulatory compliance and quality management.
 
Features
Real time monitoring and recording Single server for recording all terminals
• All call recording and on-demand recording
• No additional hardware or cabling required
• IP, digital and SLT extension recording
• Graphical agent status monitoring: idle, log in/out, busy
• Live agent call monitoring with a click of mouse
• On-demand recording of the entire call, simply press call recording button any time during the call
 
Remote call recording
• Record calls to remote branch, home office, road warriors
• Conversations are saved in a central or remote servers
• Remote packet trans-coding and relay via VOIM
• Multiple codec selection depending on network condition(G.723/G.729)
• Up to 10 systems register and record to a single IPCR server
 
Search and play recordings
• Web based search and play
• Keyword search: period, hour, agent, DIC, incoming/outgoing
• Directory search: group or agent selection
• Built-in media player: play, stop, pause, marking, speed control
• Server status and memory monitoring
 
Distributed recording
• Traffic balancing employing local IPCR servers
• Local traffic saved in local servers: regional agents, local conversation
• Local survivability
• Up to 10 IPCR servers register and record calls from a single Call Server
 
Intuitive display of statistics
• Usage statistics graphs: table, bar chart and line graph
• External calls, internal calls and average talking time
• Hourly, daily, monthly, yearly data and per agent data
• Web display and excel file downloadable
 
Conference recording
• From 3 up to 32-party conference recording
• Mixing multi-party conversation paths into one path via MCIM

• Any IPCR registered participants can save the conference

Please leave your enquiry here, we will reply as soon as possible.
Name*  
Company Name  
Product Interested  
Quantity  
Email*  
Contact No.*  
Ship to Name  
Shipping Address  
Messages*  
   

You have 0 items in you cart. Would you like to checkout now?
0 items
Switch to Mobile Version
Recent Updates
Subscribe Newsletter